Position : Retail Operations, Manager / Assistant Manager  
  Department : Hai-O Raya Bhd  
  Work Location : Batu 2, Jalan Kapar, 41400 Klang, Selangor.  
  Date Posted : 01 Apr 2021  


1. Corporate-owned Store

  • Responsible for oversee the operations of retail outlets, achieving sales targets and profitability, minimizing operating expenses, and setting benchmarking for marketing campaigns, customer service and implementing sales strategies.
  • Lead and guide the operations team, improve their overall operational capabilities, manage scientifically, create a good working environment, and establish stable, enthusiastic, and efficient team.
  • Establish and review operations procedures and policies, ensure that all aspects are well enforced.

2. Franchise Store

  • Provide franchisees with guidance and training to ensure the quality of services. 
  • Responsible for franchise contracts with franchise stores, to ensure participation; maintaining the company guidelines and cooperation in company values and agendas.

3. Others

  • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer and business initiatives and monitoring competitions. Co-ordinate all market research to ensure maximum target market intelligence and provide feedback to Senior Management accordingly.
  • Responsible for new store opening, set-up and preparation.




  • Minimum Diploma in relevant field with 3 years of experience in managing franchise and retail chain store environment.
  • Strong leadership skills, able to motivate a team of individuals, result oriented and self-motivated person.
  • Possess own transport and willing to travel within Malaysia.
  • Must be able to communicate and write in English, and Mandarin (as the job requires to handle Chinese market)
  • Computer literate and knowledge with using Microsoft Office(Word, Excel and power point)
  • Those who are able to commence work immediately, will have an added advantage.


Interested applicants are invited to fax or e-mail to:
Fax: +(603)-3342 8285