Our employees are our greatest asset. That's the reason we care about what makes working at Hai-O a rewarding and wonderful experience for our employees and strive to build an even better workplace for our people, and in turn, the success of our organization. Our values that sustain our culture are central to how we behave as individuals and collectively as an organization: "Sense of Belonging, Teamwork and Equal Opportunity". We aspire to embody these values in everything we do, particularly to instill a strong sense of corporate social responsibility within every employee so as to create a positive and productive environment where employees can thrive.

The Group is also committed to fostering a culture of diversity in its workforce. Hai-O workforce comprises 504 full-time employees as at 30 April 2017 who are of different race and age group from teens to the employees in their 60s. Female employees account for 62.5% of total Hai-O Workforce.

 
Workforce Diversity
Ethnicity Composition
Ethnicity
Executive
Non-Executive
Total number
Percentage %
  Bumiputra
6
42
48
9.5%
  Chinese
140
302
442
87.7%
  Indian
-
13
13
2.6%
  Others
-
1
1
0.2%
  Total
146
358
504
100%
 
Age Composition
Age Group
Executive
Non-Executive
Total number
Percentage %
   < 20
-
10
10
2.0%
  20-29
25
106
131
26.0%
  30-39
39
62
101
20.0%
  40-49
47
84
131
26.0%
  50-59
20
58
78
15.5%
   >=60
15
38
53
10.5%
  Total
146
358
504
100%
 
Gender Composition
Gender
Executive
Non-Executive
Total number
Percentage %
  Male
61
128
189
37.5%
  Female
85
230
315
62.5%
  Total
146
358
504
100%
 
Care for Staff
The Remuneration Working Committee is tasked to review the Human Resource (HR) policies and staff benefits on a regular basis. The insurance coverage including the Personal Accident, Hospitalization & Surgical Insurance for staff; uniform & shoe subsidy and unloading container allowance for warehouse employees; medical reimbursement; overtime claim; outstation allowance for all levels of staff are among the employee benefits that are within the scope of the annual review.
 
Recognizing Loyalty & Outstanding Performance
>Hai-O recognizes long serving employees for their significant contribution and loyalty. Long- serving employees who have served for 10 years, 20 years, 25 years, 30 years, 35 years and 40 years received a token of appreciation and cash. In 2017 alone, a total of 23 employees received the long service award at the 42nd commemorative dinner. Meanwhile, the Best Employee Award given biennially is to reward employees for their outstanding performance.

Best Employee Awards are divided into three categories namely Managerial Level, Non-Managerial Level and Outlets / Branches.

 
Hai-O Higher Educational Aid
The "Hai-O Higher Educational Aid", launched in 2014, was introduced to give financial assistance to employee's children pursuing degree or postgraduate programmes at higher learning institutions. Eligible recipients are entitled to a maximum of RM5,000 per academic year.

The main objectives of Hai-O Higher Educational Aid are to:

  • Provide financial assistance to Hai-O employees'children pursuing higher education so as to encourage lifelong learning;
  • Serve as a token of appreciation to loyal employees and their children; and
  • Encourage further studies for professional enhancement.

During the financial year 2017, a total of 20 children of employees received RM5,000 each which served as an encouragement for them to excel in their studies at tertiary level.

 
Chinese Herbal Medicine Mastery Training at Hai-O outlets - enhancing the expertise and service quality
The 'on the job' training was organized in collaboration with the Oriental Academy of Chinese Medicine as a continuous mastery enhancement programme for Hai-O headquarters and outlet staff. The hands-on training was conducted in 6 sessions over a period of 4 months commencing from August 2016 under the guidance of two physicians from the Academy. A total of 31 participants passed the training assessment and was awarded the Certificate of Completion which in turn would further increase the number of competent staff at Hai-O outlets.
 
Training & Development
As of 2017, we remain committed by enacting a policy that every executive is required to attend training or development programme either internally or externally for a minimum of 8 hours in each financial year. During the financial year alone, we clocked a total of 5,616 training hours with 384 staff attending a diverse series of training programmes. In addition, over 7,308 training hours have been arranged for the front liners in the retail division to equip them with relevant skills and knowledge for career advancement over time. We also provide induction programmes such as orientation and related briefings for continuous education and learning to our staff.

The in-house developed e-training system has since been used as a management tool for planning, budgeting, evaluation and administering of all training programmes for staff.

 
Health & Safety
As a healthcare company, we stand true to our values and business philosophy with an emphasis on health and well-being of our employees. On 17 August 2016, we arranged a talk for our staff on "Fire Safety Awareness & Demonstration on Fire Fighting Equipment" by the Jabatan Bomba dan Penyelamat Malaysia.

Meanwhile, on 14 September 2016, we arranged an Emergency Response Awareness Program at Wisma Hai-O with CERC Centre Malaysia. This talk provided us with the necessary skills, knowledge and attitude towards understanding the importance of prevention, preparation and preservation in all aspects of safety in our daily lives.

On the same day, we conducted a talk on CPR (Cardiopulmonary resuscitation), a lifesaving technique that could be helpful in many emergency cases including heart attack or when someone was experiencing cardiac emergency.