Empowering Women Entrepreneurs - Appreciating Women's Versality
Women entrepreneurs make up over 75% of our total MLM entrepreneurs. Ever since a long time, we have been charmed by the persistence and perseverance of our versatile women entrepreneurs.

This year, "Celebrating Women" was the theme for the first award ceremony for the year 2017 to commemorate International Women's Day which falls on March 8 annually. Hai-O Group also declared a special holiday to its employees for the sacrifices and contributions of women to the welfare of families, communities and countries.

Notably, SHOM received recognition in Prime Minister CSR Award 2009 under the category of "Women Development" from the Ministry of Women, Family and Community Development. Significantly, Prime Minister, Dato' Seri Najib Tun Razak presented the award.

 
In Collaboration with the University of Henan in Herbal Research & Development - brightening the future of alternative medicine
Hai-O Group and the University of Henan School of Traditional Chinese Medicine had opened a new chapter in bilateral relations between China and Malaysia. Both parties entered into an agreement in April 2017 to promote research and development (R&D) of local Chinese herbal medicines while Hai-O is committed to providing internship to students of the University of Henan and local Linton University College at Hai-O outlets nationwide. In addition to expanding the opportunities for Chinese Herbal Medicine as an alternative medicine, this program would enhance the quality of Hai-O's customer service.
 
"Micro Film Star Script Writing Contest" - inspiring young people to produce great works
Hai-O understands that business and entertainment are worlds apart yet complementary. Therefore, the engagement of young generation is crucial in sustaining these fields. Since young people are fond of and more inclined to the field of entertainment, Hai-O had opened up to young talents to produce a good masterpiece so that the field of entertainment would become an effective medium of learning for most young people.

In this regard, Hai-O had shown its support for the contest organized by Sin Chew Daily and proud to be the sponsor of the first "Micro Film Star Script Writing Contest" as an encouragement for young talents to pursue their dreams and produce exceptional works.

 
The largest delegation ever to Beijing - strengthening bilateral relations
In August 2016, some 1,000 distributors of SHOM were rewarded with an incentive trip to Beijing. The delegation was led by Hon. Dato' Abdul Majit Ahmad Khan, Chairman, Malaysia-China Friendship Association (PPMC), who was the Malaysian Ambassador to China from 1998 - 2005, and the founder of Hai-O Group, Mr. Tan Kai Hee, who is the Secretary-General of PPMC.

The visit to China also led the PPMC mission to promote bilateral relations between the two countries in five key areas i.e. culture, education, tourism, youth and sports.

The largest delegation ever to visit China was given a preferential treatment from the representatives of the government of China while witnessing for themselves the rapid development and high-technology of China in Beijing.

 
Online Shopping - Keeping Up with The Trend
Online shopping or e-commerce is now a worldwide trend as it saves time and energy. As for company revenue, the contribution of e-commerce has been increasing significantly. For financial year 2017, the revenue from e-commerce of the MLM division has increased more than 4 times as compared to last financial year 2016. In view of this, we continuously strive so as to improve the support services while improving the quality of customer service. The transition to the web-based marketing solution software system with effect from June 2016 was among key measures to support e-commerce.
 
Customer Service
Hai-O has always committed to preserving a customerfocused approach and uphold service excellence in all of the dealings and interactions with customers and distributors. This principle has been embedded in one of Hai-O Corporate Value i.e. "Excellent Service".

Online registrations for Company events and new memberships, as well as membership card printing at Stockists, are among the enhancements to the services rendered to distributors.